{"id":2295,"date":"2020-10-24T12:20:38","date_gmt":"2020-10-24T06:50:38","guid":{"rendered":"https:\/\/westerndeal.com\/?p=2295"},"modified":"2026-03-27T08:27:05","modified_gmt":"2026-03-27T08:27:05","slug":"livechat-wp-live-chat-plugin-for-wordpress","status":"publish","type":"post","link":"https:\/\/westerndeal.com\/elementorkit\/livechat-wp-live-chat-plugin-for-wordpress\/","title":{"rendered":"LiveChat \u2013 WP live chat plugin for WordPress"},"content":{"rendered":"<div class=\"wp-pic-wrapper align-center large\" ><div class=\"wp-pic large plugin scheme1\"  id=\"wp-pic-wp-live-chat-software-for-wordpress\" ><div class=\"wp-pic-large\" style=\"display: none;\">\n\t<div class=\"wp-pic-large-content\">\n\t\t<a class=\"wp-pic-asset-bg\" href=\"https:\/\/wordpress.org\/plugins\/wp-live-chat-software-for-wordpress\/\" target=\"_blank\" title=\"WordPress.org Plugin Page\" rel=\"nofollow noopener\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/ps.w.org\/wp-live-chat-software-for-wordpress\/assets\/banner-772x250.png?rev=3388884\" alt=\"LiveChat \u2013 Live Chat Plugin for WP Websites\" title=\"| | |\">\t\t\t<span class=\"wp-pic-asset-bg-title\"><span>LiveChat &#8211; Live Chat Plugin for WP Websites<\/span><\/span>\n\t\t<\/a>\n\t\t<div class=\"wp-pic-half-first\">\n\t\t\t<a class=\"wp-pic-logo\" href=\"https:\/\/wordpress.org\/plugins\/wp-live-chat-software-for-wordpress\/\" style=\"background-image: url(https:\/\/ps.w.org\/wp-live-chat-software-for-wordpress\/assets\/icon-256x256.png?rev=3023632 );\" target=\"_blank\" title=\"WordPress.org Plugin Page\" rel=\"nofollow noopener\"><\/a>\n\t\t\t<p class=\"wp-pic-author\">Author(s):\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/profiles.wordpress.org\/livechat\/\" rel=\"nofollow noopener\" target=\"_blank\">Text<\/a>\n\t\t\t\t\t\t\t<\/p>\n\t\t\t<p class=\"wp-pic-version\"><span>Current Version:<\/span> 5.0.12<\/p>\n\t\t\t<p class=\"wp-pic-updated\"><span>Last Updated:<\/span> May 25, 2026<\/p>\n\t\t\t<p><a class=\"wp-pic-dl-link\" href=\"https:\/\/downloads.wordpress.org\/plugin\/wp-live-chat-software-for-wordpress.5.0.12.zip\" title=\"Direct download\" rel=\"nofollow noopener\" target=\"_blank\">Direct Download<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"wp-pic-half-last\">\n\t\t\t<div class=\"wp-pic-bottom\">\n\t\t\t\t<div class=\"wp-pic-bar\">\n\t\t\t\t\t<a href=\"https:\/\/wordpress.org\/support\/view\/plugin-reviews\/wp-live-chat-software-for-wordpress\" class=\"wp-pic-rating\" target=\"_blank\" title=\"Ratings\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t92%<em>Ratings<\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<a href=\"https:\/\/downloads.wordpress.org\/plugin\/wp-live-chat-software-for-wordpress.5.0.12.zip\" class=\"wp-pic-downloaded\" target=\"_blank\" title=\"Direct download\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t10,000+<em>Installs<\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<a href=\"https:\/\/wordpress.org\/plugins\/wp-live-chat-software-for-wordpress\/\" class=\"wp-pic-requires\" target=\"_blank\" title=\"WordPress.org Plugin Page\" rel=\"nofollow noopener\">\n\t\t\t\t\t\tWP 4.4+<em>Requires<\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div><!-- .wp-pic-wrapper--><link rel='stylesheet' id='dashicons-css' href='https:\/\/westerndeal.com\/elementorkit\/wp-includes\/css\/dashicons.css?ver=7.0' media='all' \/>\n<link rel='stylesheet' id='wppic-style-css' href='https:\/\/westerndeal.com\/elementorkit\/wp-content\/plugins\/wp-plugin-info-card\/dist\/wppic-styles.css?ver=6.3.0' media='all' \/>\n<script id=\"jquery-core-js\" src=\"https:\/\/westerndeal.com\/elementorkit\/wp-includes\/js\/jquery\/jquery.js?ver=3.7.1\"><\/script>\n<script id=\"jquery-migrate-js\" src=\"https:\/\/westerndeal.com\/elementorkit\/wp-includes\/js\/jquery\/jquery-migrate.js?ver=3.4.1\"><\/script>\n<script id=\"wppic-script-js-extra\">\nvar wppicAjax = {\"ajaxurl\":\"https:\/\/westerndeal.com\/elementorkit\/wp-admin\/admin-ajax.php\"};\n\/\/# sourceURL=wppic-script-js-extra\n<\/script>\n<script id=\"wppic-script-js\" src=\"https:\/\/westerndeal.com\/elementorkit\/wp-content\/plugins\/wp-plugin-info-card\/assets\/js\/wppic-script.js?ver=6.3.0\"><\/script>\n\n<h3>Step 1: Install the LiveChat plugin from WordPress.org<\/h3>\n<ol class=\"X5LH0c\">\n<li class=\"TrT0Xe\">Go to your WordPress admin dashboard, then find the \u201c<b>Plugins<\/b>\u201d menu.<\/li>\n<li class=\"TrT0Xe\">Click on \u201c<b>Add<\/b>\u00a0New\u201d and search for \u201c<b>LiveChat<\/b>\u201d.<\/li>\n<li class=\"TrT0Xe\">Activate the\u00a0<b>live chat plugin<\/b>\u00a0through the\u00a0<b>Plugins<\/b>\u00a0menu in WordPress.<\/li>\n<li class=\"TrT0Xe\">Click the\u00a0<b>LiveChat<\/b>\u00a0menu on the left.<\/li>\n<li class=\"TrT0Xe\">Create a new account or sign-in if you already have a\u00a0<b>LiveChat<\/b>\u00a0account.<\/li>\n<\/ol>\n<h3>Step 2: Create your free LiveChat account<\/h3>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2298\" src=\"https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-03-300x257.png\" alt=\"| | |\" width=\"300\" height=\"257\" title=\"| | |\" srcset=\"https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-03-300x257.png 300w, https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-03.png 463w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Once you\u2019ve installed and activated the plugin,\u00a0head to\u00a0the LiveChat service website, where you can create your account by entering a few simple details. Again, you get a 30-day free trial with no credit card required \u2013 so\u00a0<strong>you won\u2019t need to enter any payment information:<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2297 aligncenter\" src=\"https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-02-300x284.png\" alt=\"| | |\" width=\"278\" height=\"263\" title=\"| | |\" srcset=\"https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-02-300x284.png 300w, https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-02.png 464w\" sizes=\"auto, (max-width: 278px) 100vw, 278px\" \/><\/p>\n<p>In the next step, you\u2019ll need to enter your website URL, as well as what you plan on using your WordPress live chat box for:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2298 aligncenter\" src=\"https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-03-300x257.png\" alt=\"| | |\" width=\"300\" height=\"257\" title=\"| | |\" srcset=\"https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-03-300x257.png 300w, https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-03.png 463w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<h3>Step 3: Connect LiveChat plugin to your LiveChat account<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2306 size-large\" src=\"https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-04-1-1024x642.png\" alt=\"| | |\" width=\"1024\" height=\"642\" title=\"| | |\" srcset=\"https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-04-1-1024x642.png 1024w, https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-04-1-300x188.png 300w, https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-04-1-768x482.png 768w, https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-04-1-1536x963.png 1536w, https:\/\/westerndeal.com\/elementorkit\/wp-content\/uploads\/2020\/10\/screenshot-04-1.png 1540w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3>LIVE CHAT FEATURES<\/h3>\n<ul>\n<li><strong>Chat on multiple websites<\/strong>\u00a0\u2013 connect all of your websites to a single LiveChat account, and keep the chat widget consistent across all the pages.<\/li>\n<li><strong>Facebook Messenger<\/strong>\u00a0\u2013 keep all your communication in one place and reply to new messages right in the live chat application thanks to the Messenger integration.<\/li>\n<li><strong>Chat via a direct live chat link<\/strong>\u00a0\u2013 invite customers to chat by sending a link in your emails, social media, or website.<\/li>\n<li><strong>Canned responses<\/strong>\u00a0\u2013 improve your efficiency and help customers faster thanks to predefined answers to the most common questions.<\/li>\n<li><strong>Chat widget customization<\/strong>\u00a0\u2013 enrich your chat widget with neatly looking eye-catchers, chat buttons, and more. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget.<\/li>\n<li><strong>File upload support<\/strong>\u00a0\u2013 send and receive files via the live chat widget to better understand your customers.<\/li>\n<li><strong>Support and agent ratings<\/strong>\u00a0\u2013 get a better understanding of visitor satisfaction by allowing them to rate a chat during or after the live chat session.<\/li>\n<li><strong>Visitor tracking<\/strong>\u00a0\u2013 our live chat widget keeps track of your customers\u2019 location and shows what page they are on, where they are from, and more.<\/li>\n<li><strong>Ticket form<\/strong>\u00a0\u2013 collect the tickets with messages that customers leave when you\u2019re away and answer them when you\u2019re back online.<\/li>\n<li><strong>Chat surveys<\/strong>\u00a0\u2013 add surveys to the live chat window and gather customer information and insights at the beginning and end of each chat.<\/li>\n<li><strong>Multi-channel communications<\/strong>\u00a0\u2013 provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.<\/li>\n<li><strong>Chat log and data exporting<\/strong>\u00a0\u2013 browse through comments reflecting customers\u2019 needs and expectations. Store, access, and export messages at any time using our API.<\/li>\n<li><strong>Mobile apps<\/strong>\u00a0\u2013 chat on the go. Don\u2019t make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.<\/li>\n<li><strong>Reports and analytics<\/strong>\u00a0\u2013 optimize the communication with your visitors thanks to the built-in live chat and ticket metrics. Access reports through the API and export gathered data to the CSV format.<\/li>\n<li><strong>Chat assignment<\/strong>\u00a0\u2013 assign conversations to the available agents automatically. Alternatively, they can go straight to the queue, and it is up to you and your team to decide when to pick them up.<\/li>\n<li><strong>Tags and keywords<\/strong>\u00a0\u2013 organize and categorize chats to find common issues and questions.<\/li>\n<li><strong>Chat transcripts<\/strong>\u00a0\u2013 browse the conversations reflecting customers\u2019 needs and expectations anytime, with no expiry date.<\/li>\n<li><strong>User groups<\/strong>\u00a0\u2013 group teammates by their expertise and assign the most specialized groups to specific pages, e.g., your sales team can handle chats on your pricing page.<\/li>\n<li><strong>Chat transfer<\/strong>\u00a0\u2013 transfer chats to other agents when necessary. It\u2019s extra handy when you encounter cases that only a particular member of the team can handle.<\/li>\n<li><strong>Sales integration<\/strong>\u00a0\u2013 use our ecommerce integrations to see which sales were assisted by live chat.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>LiveChat is a powerful WordPress plugin that lets you connect with visitors in real time. It helps improve customer support, answer queries instantly, and boost conversions. With an easy setup and user-friendly interface, managing chats becomes simple. Perfect for enhancing user engagement on your website.<\/p>\n","protected":false},"author":3,"featured_media":15746,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-2295","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wordpress"],"_links":{"self":[{"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/posts\/2295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/comments?post=2295"}],"version-history":[{"count":4,"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/posts\/2295\/revisions"}],"predecessor-version":[{"id":15740,"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/posts\/2295\/revisions\/15740"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/media\/15746"}],"wp:attachment":[{"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/media?parent=2295"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/categories?post=2295"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/westerndeal.com\/elementorkit\/wp-json\/wp\/v2\/tags?post=2295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}